Event Support Engineer I, ITS Event Productions, IT Services Event Productions

This is an exciting opportunity to work for Amazon supporting dynamic, high impact events taking place in large production venues across the Arlington campus. The candidate should be able to work in a corporate office environment, demonstrating strong organizational skills, an impeccable customer service attitude, and be energetically driven to serve our customers and the team.

A successful candidate will also have an impeccable focus and drive to constantly improve the customer experience, strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

• Setup, configure, operate, monitor, troubleshoot, and strike audio equipment.
• Ability to operate in role autonomously, lead, train and oversee vendor audio personnel.
• Promptly, thoroughly, professionally communicate with team, customers, and business partners.
• Report any problems that arise with complex equipment, make repairs as able.
• System and inventory management, maintain data/records of equipment use.
• Develop, document and maintain audio standards and drive process improvements.
• Search out opportunities to help others improve skillsets and knowledge base.
• Ensure industry best practices are followed with a safety first mindset.

• Review event information and coordinate audio needs of the event.
• Communicate with Event Producer to determine technical needs.
• Setup, configuration, and thorough testing of equipment ahead of event.

• A1 technical services for assigned events, lead technician for events with outside vendor services.
• Ability to flex to secondary support roles as needed.
• Optimizing systems for the best quality attainable.
• Dynamically flex to customer needs and changes.

• Assist with strike of event space(s), ensuring correct equipment handling and storage.
• Participate in post-event feedback discussions/surveys.

A day in the life

This work will encompass all stages of the event process including pre-production planning, setup, execution, and strike/restore of event spaces.

About the team

• 3+ years experience in event production.
• Strong understanding of live audio reinforcement, console configuration, operation, and troubleshooting.
• Strong live event audio and/or audio recording background.
• Familiarity with Dante Audio Networks, Q-Sys DSPs, Yamaha professional mixing consoles such as Rivage PM7, QL5.
• Focused, organized and effective in stressful environments.
• Prioritization while multi-tasking under pressure and within short time constraints.
• Capable of staying on task when alone, but also interface well with customers, vendors, and team members.
• Strong written and verbal communication skills.
• Ability to adjust work schedule to business needs.
• Positive, team-minded and ‘can do’ attitude, willing to jump in anywhere.
• Must be able to lift 50 lbs. and move quickly between locations.- Bachelor's degree
• 2 – 4 year degree in event or broadcast production , technical theater or related field, or equivalent experience.
• Deep understanding live audio mixing principles, troubleshooting and problem solving for relevant systems and equipment. Background in event AV, including audio, video, lighting and staging systems.
• Knowledge of MS Office suite.
• Adaptive and flexible.
• Resourceful and quick to take initiative.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.