Collections Specialist

We are actively seeking a Collections Specialist based in Detroit, Michigan, to join our Legal team. This role offers a contract to hire employment opportunity. As a Collections Specialist, you will be responsible for managing accounts receivable balances, analyzing data, and negotiating with clients to resolve collection issues.

Responsibilities:

• Manage and monitor client accounts receivable balances and initiate contact for collection resolution.
• Perform analyses of credit and collection data to identify accounts of increasing concern and escalate when necessary.
• Maintain consistent communication with Billing Attorneys regarding client receivables and offer suggestions on how to address aged balances.
• Generate reports suitable for both internal and external parties on demand.
• Maintain compliance with client payment expectations according to the terms of retention, alternative arrangements, payment plans, and custom settlement details.
• Provide support for preparation and processing of alternative fee arrangements, requests for suit, proofs of claim, and other collection issues as needed.
• Demonstrate familiarity with using electronic billing vendor websites to streamline collection processes.
• Use negotiation skills to work with clients in order to bring collection issues to a mutually satisfactory resolution.
• Monitor and track progress on accounts receivable write-offs, including preparation of write-off paperwork for approval.
• Occasionally assist other Financial Services Departments with time-sensitive projects and requests. • Proficient knowledge of Collection Processes and Cash Collections
• Experience in Billing Collection and Collection Operations
• Demonstrable expertise in Collections
• Excellent communication and negotiation skills
• Strong understanding of legal requirements involved in collections
• Ability to manage and prioritize multiple tasks
• Proficient in Microsoft Office Suite and other relevant software
• High attention to detail and accuracy
• Ability to maintain confidentiality and adhere to ethical standards
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Strong customer service orientation.