Assistant Executive Housekeeper

GENERAL SUMMARY

The Assistant Executive Housekeeper directs and manages the Hotel Housekeeping operation to ensure clean and attractive facilities to the established standards.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

• Develop short and long-term goals and implements strategies to meet them.
• Develops, recommends and implements all departmental standards, policies and procedures to improve productivity, increase effectiveness and reduce costs.
• Develops, recommends and implements a department forecast and budget, monitoring progress and taking corrective actions.
• Manage guest relations, resolve complaints and ensuring guest satisfaction.
• Coordinate property and equipment maintenance.
• Liaison with suppliers, research new products and equipment to keep department operating at maximum efficiency.
• Oversees staff to ensure guest satisfaction is a performance priority.
• Ensures compliance with all departmental service guarantees.
• Keeps immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Ensures the workplace is maintained in a clean and safe manner.
• Inspects all hotel premises and spot checks all rooms to ensure departmental standards and performance standards are being maintained
• Manages the resolution of grievances.
• Oversees process audits of controls systems, quality standards and all processes.
• Conducts and attends communication meetings with all levels of staff and management.
• Performs other tasks as assigned by management.
• Complies with all Hotel policies and procedures.
• Prepares a variety of operational reports.
• Implements communications processes to ensure employees are informed.
• Oversees inventory counts, reviews control records and investigates and resolves discrepancies.
• Directs and coordinates interaction with other departments to ensure communication and problem resolution
• Reports any unusual activity to management.
• To insure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability
• Ensure that all billable services are properly reported and accurately reflected in the Opera System and financial statements.
• Ensure that adjustments to revenue are appropriate and approved.
• Ensuring that the recording and reporting of Pechanga revenue is carried out in accordance with current requirements, accountability exists for cash and cash equivalents received by the hotel and such accountability are properly maintained. Thus, ensuring compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices and that internal controls and procedures are efficient, effective and economical.
• Other duties as assigned

ACCOUNTABILITY:

The Assistant Executive Housekeeper position has managerial responsibilities including departmental hiring, corrective action, terminations, team member relation issues, forecasting and budgeting.

EXPERIENCE/TRAINING/EDUCATION: Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret the most complex documents. This position also requires the ability to respond effectively to the most sensitive inquiries or complaints. Furthermore, this position also requires the ability to write speeches and articles using original or innovative techniques or style, as well as, the ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: This position requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

SKILLS/ABILITIES:

• Strong computer experience in Microsoft Office applications. Testing will be required.

OTHER QUALIFICATIONS:

• Ability to logically and independently plan, organize and complete work in a timely manner.
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from quests, or staff.
• Ability to remain alert throughout the duration of the shift and remain clam during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Familiar with all safety and emergency procedures.

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.