Field Service Engineer
Service Engineer
Department: Installation & Paid ServicesPosition Reports To: Service Manager
FLSA Status: Hourly, Non-exempt
Percent of Travel Required: up to 100%
Position Overview
The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Company products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting spare parts and modifications for the equipment and conducting customer training, in addition to providing training and support to other service personnel.This position has significant customer interaction, requiring dedication and professionalism.
Primary Functions & Responsibilities
Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment
Provide technical support and customer training
Perform emergency service at the customers' locations as needed to ensure the full functionality of Company equipment. Provide on-call technical phone support and response to equipment and customer issues
Provide required service documentation and daily/weekly service reports relating to all functions performed
Provide support and basic training to other Service Engineers in the department
Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities
Promote Company and its products, processes and values
Other duties as assigned
Knowledge, Skills and Abilities
Ability and willingness to learn Company project processes and understanding of automation and industrial washer components, their functionality and operation
Ability to diagnose and repair problems independently
Ability to read mechanical, electrical and pneumatic drawings
Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi)
A strong technical aptitude and ability to trouble shoot issues and recommend solutions
Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics
Excellent work ethic and the ability to work independently and with little supervision
Highly developed organizational, oral and written communication skills
Special Position Requirements
Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico
Ability to travel on short notice even on weekends and holidays
Ability to be available and on-call 24 hours per day
Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed
Minimum Qualifications