HVAC Install Coordinator

Overview:

Precision Today is a leading home services company dedicated to providing exceptional installation services for a range of products, including home appliances, electronics, fixtures, and more. We are committed to delivering top-notch customer experiences by ensuring efficient and timely installations while maintaining the highest quality standards.

The Installation Coordinator serves as a pivotal point of contact for customers, technicians, and internal teams to ensure installations are completed to the satisfaction of all parties involved.

Responsibilities:

• Receive and process installation requests from customers via phone, email, or online platform.
• Schedule installation appointments based on technician availability and customer preferences.
• Completes permitting and inspection process for all company installations.
• Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests promptly and professionally.
• Communicate with installation technicians to provide them with detailed information about scheduled appointments, customer preferences, and job requirements.
• Ensure all necessary equipment, tools, and materials are prepared and available for installation jobs.
• Orders and stages all equipment and material for installations.
• Maintain accurate records of installation appointments, technician assignments, and customer interactions.
• Generate reports on installation activities, technician performance, and customer satisfaction.

Qualifications:

• High school diploma or equivalent; associate's degree or higher preferred.
• Experience with permitting of plumbing, electrical, or HVAC work.
• Previous experience in customer service, scheduling, or coordination roles.
• Strong organizational skills with the ability to multitask and manage priorities effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using scheduling and communication software.
• Problem-solving mindset and ability to handle challenging situations diplomatically.
• Attention to detail and commitment to maintaining high-quality standards.
• Ability to work independently and collaborate within a team environment