Central scheduler

Overview:

Ensure data collection for scheduled services meet the requirements defined by the servicing department

Qualifications:

Education:

• High school diploma or equivalent required

Experience:

• Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
• Previous medical scheduling experience highly desired

Other Knowledge/Skills/Abilities/Working Conditions-Physical Requirements & Atmosphere:

• Outstanding customer service skills
• Aptitude for detailed and accuracy a must
• Medical terminology
• Modern office environment.
• 80/95% Sedentary in high volume call center, calls are managed by an automated attendant
• Moderate to high stress due to urgency to reduce customer call wait times
• Moderate noise environment.
• May be subject to verbal abuse by patients
• Potential exposed to clinically infectious diseases
• Mild amount of walking is involved, both inter- and intra-departmental

Responsibilities:

• Professionally and courteously interact with the general public, physicians and hospital personnel.
• Receive Physician orders for patient testing and ensures orders comply with Medicare’s Local Coverage (LCD) and National Coverage Decision’s (NCD).
• Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule.
• Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered.
• Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing.
• Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients.
• Communicate scheduling information to effected departments and physicians.
• Maintain computer system master files to optimize system/resource effectiveness.
• Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered.
• Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers.
• Keep supervisor informed of all potential problems.
• Displays a needs no reminder attitude.
• Ability to multitask and work in high call volume stressful environment.
• Coordinate with hospital staff to ensure patients are scheduled.
• Performs other related work as required or requested.