Butler

Overview:

He/she must present a professional appearance that guests and team members will find appealing and approachable.

Responsibilities:

• Prepares suites for arrival (lights, television, temperature, and music) ensuring the suite is in pristine and excellent working condition.
• Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
• Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure. Maintains confidentiality (within the VIP team) of guest information and activities.
• Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues.
• Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants.
• Assists guest in unpacking and packing. Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry-cleaning services and return of these items to the guest’s wardrobe. Draws and assists guest with bath, dressing and other personal needs as requested.
• Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
• Coordinates housekeeping and turndown services to make certain guests receive timely, seamless, and unobtrusive services.
• Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
• Purchases specialty items for guests with the approval of their Casino Host.
• Coordinates bellman upon checkout and ensures transportation is arranged and on time.
• Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management.
• Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed.
• Is proficient and well organized in Outlook, Word, Excel, LMS, Respak and the Customer Care Portal.
• Updates locator board, calendar, occulog and guest profiles in a timely manner.
• Communicates effectively with In Room Dining management to ensure all Respak and food/beverage orders are correct and receive priority service.
• Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand.
• Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Completes all side work duties prior to shift end to set their peers up for success.
• Conducts an informative and detail-oriented pass down between shifts.
• Performs all other related and compatible duties as assigned.

Qualifications:

• Two (2) years college preferred as well as a minimum two (2) years management experience in first class hotel, casino, restaurant, or related hospitality area.
• A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required.