Administrative Assistant

We are offering a short term contract employment opportunity for an Administrative Assistant in Rochester, New York. This role is pivotal in our industry, and the selected candidate will be responsible for a variety of tasks, including processing customer requests and maintaining accurate records.

Responsibilities:

• Handle inbound calls in a detail oriented and efficient manner
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly
• Perform data entry tasks to maintain customer records and process applications
• Manage email correspondence, ensuring all inbound and outbound emails are handled efficiently
• Utilize Microsoft Excel, PowerPoint, and Word to manage and process data
• Schedule appointments and manage calendars using Microsoft Outlook
• Facilitate both inbound and outbound calls, providing information and assistance to customers
• Ensure all customer interactions are logged and updated in the system. • Must possess strong customer service skills for dealing with clients and colleagues.
• Ability to manage both inbound and outbound calls is essential.
• Proficiency in data entry and maintaining accurate records.
• Excellent email correspondence skills needed for communicating with internal and external stakeholders.
• Expertise in Microsoft Excel for managing spreadsheets and data analysis.
• Proficiency in Microsoft Outlook for email management and scheduling.
• Ability to use Microsoft PowerPoint for creating impactful presentations.
• Proficiency in Microsoft Word for document creation and editing.
• Must be able to efficiently schedule appointments and manage calendars.
• Experience in answering inbound calls and handling client queries.