Customer Support Representative - Austin
Global Channel Management, Inc. Austin
Monday - Friday 10 am-2pm.
Part-time work opportunity (must be able to work from home and/or in the office). During training must be able to work 40 hours per week for four weeks. Monday - Friday between the hours of 8 am-6 pm with some possible weekend work.
Part-time Customer Support Rep needs at least five (1-2) years of customer service experience
Part-time Customer Support Rep requires:
- Minimum internet speed of 1.5 MBPS download and 0.5 MBPS upload.
- Experience working with MS Office.
- Attention to detail and the ability to multitask.
- High School Diploma.
- Excellence Focused.
- Optimistic.
- Inquisitive.
Part-time Customer Support Rep duties:
- Handle a high volume of calls (40-50 /day). Product orders; order status; product returns; returns for credit; delivery status.
- Build bridges. Partner with Sales Representatives and clients to provide exceptional customer experience within designated Service Levels to complete order transactions and another informational follow-up.
- Provide white glove customer service.
- Provide our customers with a seamless, positive experience no matter the need.
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where People come first.
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while...