Leasing manager

Overview:

The Leasing Manager is responsible for coordinating the total leasing effort and implementing an integrated marketing program designed to maximize the number of apartment rentals at the property.

Responsibilities:

The Leasing Manager provides assistance to the Property Manager in all aspects of operations required accomplishing the property objectives as set forth by the Regional Manager and the property owner.

• Prepare weekly/monthly office work schedule for Manager’s approval.
• Oversee leasing staff and ensure quality leasing procedures and customer service.
• Train new leasing consultants and retrain/redirect existing leasing staff.
• Meet with the rental staff weekly in “Leasing Team Meetings” to discuss sales techniques, and critique the property’s performance, and provide motivation to staff.
• Act as a liaison between management and leasing staff. Help ensure proper communication at all levels concerning rental activity and the marketing needs of your property. Review weekly and monthly goals with supervisors.

• Ensure leases and lease packages are accurate prior to resident signing.
• Maintain control of the applicant qualification process and approve or disapprove applications in accordance to established Gates Hudson guidelines.
• Assist the Manager in meeting all reporting deadlines and maintaining an activity calendar to ensure that tasks are completed.
• Assist the Manager in maintaining all office files and records in accordance with Gates Hudson’s policy and standard business practice.
• Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, etc.,

• Ensure a professional, yet friendly atmosphere in the leasing office and other areas where prospects and residents meet.
• Ensure model apartments are clean, properly lighted, accessorized and the temperature is comfortable.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Review morning Vacancy Status Report for accuracy and completeness.
• Review prospect guest cards to ensure they are completed to allow proper follow-up. Ensure follow-up calls are made and thank you cards are mailed to all unclosed qualified prospects.
• Review closing Activity Worksheet for proper completion and documentation.
• Review shopper’s reports with leasing staff to help upgrade techniques.
• Establish weekly incentives as a motivational tool. Create a chart or board to track results on a daily basis. Discuss results/rewards with staff weekly.
• Review pricing policies and “deal makers” with the leasing staff.

• Review for accuracy of all advertising on a weekly basis or as necessary.
• Shop competition monthly and be aware of neighborhood market conditions.
• Promote resident and business referral programs as established under company guidelines.
• Contribute ideas to the Property Manager for marketing property and improving resident satisfaction.

• Support and assist in resident retention measures as provided by Gates, Hudson and Associates, Inc., policy prior to and for new move-ins, ongoing, etc., (Measures include Welcome Packets, New Review all notices to vacate to determine the cause for move-out. Make sure every attempt is made to save potential move-outs.
• Implement Management’s policies and procedures regarding lease obligations, House Rules and Regulations, etc.

Qualifications:

• High School degree or equivalent certification required.
• Must have 2-5 years experience in Property Management.
• Landlord/tenant, ADA, and Fair Housing Law
• Ability to work independently and also as a productive member of a team.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
• Experience with using Yardi, CRM and Rent Café is preferred.