Service Drive Manager

Overview:

Service Drive Manager This person Manages the Service Greeter and Lot Valet duties to ensure customers are given an excellent customer experience. In addition, this person is a liaison who communicates with the Service Manager to ensure vehicles are delivered in a satisfactory manner to customers.

The ideal candidate has 3+ years experience as a Service Drive Manager, and a working knowledge of automotive service. He or she must have a pleasant and courteous personality, strong leadership and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities:

• Oversees first initial contact with service customers.
• Manages the Service Greeters and Lot Valets to ensure customers are greeted promptly.
• Ensuring that productive communication between company personnel and customers is performed in a timely manner, in order to maintain accurate documenting and to ensure that procedures are followed.
• Oversee communication of Service Greeters and Lot Valets with customers to ensure a complete customer satisfaction experience for customers.
• Oversee the delivery of vehicles to service customers.
• Maintaining current product knowledge.
• Assist Service Greeters and Lot Valets as needed.
• Other duties as assigned.

Qualifications:

• A minimum of 3 years’ Service drive experience.
• Automotive Dealership Experience.
• Tekion experience is a plus!
• Organized and friendly personality.
• Ability to provide exceptional customer service experience.
• Leadership Ability.
• Ability to multi-task.
• Ability to work in a fast-paced environment.
• Warranty processing knowledge.