Housing Specialist

You will also be involved in a wide array of activities, including determining and documenting participant eligibility, income, and rent, as well as maintaining contractual relationships with owners.

Responsibilities:

• Deliver superior customer service whilst managing various case functions related to the HCV/Section 8 program
• Accurately determine and document participant eligibility, income, rent, and contractual relationships with owners
• Handle both participant and landlord issues, including admissions, re-certifications, interim adjustments, and rent increases
• Perform leasing, portability, project-based, and single room occupancy voucher program requirements
• Investigate and resolve participant and landlord complaints, aiming to minimize supervisor involvement and ensure satisfaction for all parties
• Communicate professionally with applicants, participants, landlords/owners, and co-workers
• Provide timely responses to participant and landlord inquiries, ensuring calls are returned within one workday
• Process information received through mail, fax, or email and organize it in the appropriate participant file
• Prepare and submit monthly performance reports as required
• Maintain strict confidentiality regarding work-related issues and information
• Possess knowledge and understanding of Section 8 housing regulations and processes
• Familiarity with Fair Housing laws and ability to ensure compliance in all housing transactions
• Experience working as a Leasing Consultant, with the ability to negotiate lease terms and conditions effectively
• Proven ability in providing Administrative Assistance, including handling sensitive documents and maintaining databases
• Proficiency in using spreadsheet software for data management, analysis and report generation
• Ability to work with diverse populations and understand their unique housing needs
• Strong communication and interpersonal skills to liaise with clients, landlords and government agencies
• Capability to manage multiple tasks and prioritize effectively
• Bachelor's degree in social work, public administration or a related field is preferred
• Commitment to the non-profit sector and passion for making a difference in the community

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. Apply today!