[ref. i00065417] Billing Operations Analyst Professional Services - San Jose

Overview

Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals.

Job Description:

• Job Seekers must meet the minimum requirements outlined.
• Use the comments section on the Job Seeker profile to document how each meet or exceed these requirements:

Minimum Requirements:

• 5+ years in a role (or roles) focused on TWO or more of the following: operational processes, billing, accounting, order management, data entry/management/hygiene, business operations
• Strong understanding and experience with all or parts of the order-to-cash process
• Basic knowledge/understanding of MS office or G-suite, specificially Excel/Sheets.
• Must know how to format and work with system reports that are exported to Excel/Sheets.
• Experience utilizing SalesForce (FinancialForce PSA platform a plus).
• Experience "owning" processe(s), consistently analyzing those processes against ever changing business needs and suggesting/spearheading updates to said processes.
• Excellent organization and time management skills.

Desired Skills:

• Extremely detail oriented
• Strong communication skills (frequently communicates with management and occasionally, customers)
• Quick learner
• Extremely detail oriented
• Able to take direction and follow outlined policies, process guides and instructions

Additional role, initiative and group information:

• The Professional Services Billing Operations Analyst reports to the Director of Professional Services Operations and is responsible for supporting and managing several administrative, reporting & accounting tasks within the Global Services/Customer Success organization.
• She/He/They will have the responsibility of being a back-up to the more senior operations analysts, as it pertains to the services team, with a focus on newly created processes and needs.
• The ideal candidate will be highly data driven, intellectually curious, a fast learner, have basic accounting knowledge and able to move quickly while keeping focus on high impact projects with limited direction and supervision.
• Identify, communicate, and manage risks associated with projects.
• Identify business or customer requirements and information technology alternatives.
• Create project plans for information technology development and testing.
• Translate requirements into new information technology project specifications.
• 3 years of experience are required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.