Network Operations Specialist - Dallas

Company Overview:

This role reports to Dallas, TX location.

Operate, maintain, check, provision and monitor locally Claro Enterprise Solutions's Telecommunications network, which includes equipment and transmission Transport Systems, equipment and switching systems, equipment and systems for data network, network access and power supply Systems, both current and future equipment arising from growth, technological change, modernization and new services of the company.

Responsibilities:

• Operate, maintain, check, provision and monitor locally, equipment, systems, facilities and networks of Claro Enterprise Solutions’s Telecommunications Network.
• Operate, maintain, check, provision and monitor, equipment, systems, facilities of telecommunications networks of third parties (carriers or customers), based on contracts with Claro Enterprise Solutions.
• Implement work orders for the commissioning of infrastructure, upgrading of facilities and connectivity of Claro Enterprise Solutions’s Telecommunications Network.
• Execute the work orders for the provision of services of Carriers and customers of Claro Enterprise Solutions’s Telecommunications Network.
• Perform the activities necessary for the immediate recovery of the continuity and quality of service.
• Maintain Claro Enterprise Solutions POP facilities under schemes of health, safety and optimal condition, according to the quality parameters of Telmex and Claro Enterprise Solutions. Also, keep computers and Claro Enterprise Solutions’ network systems under the quality standards of Telmex and Claro Enterprise Solutions, including their identification and labeling.
• Plan and follow up the detailed preventive and corrective maintenance programs to keep the service within the quality parameters required by Telmex and Claro Enterprise Solutions.
• Update, standardize and sustain inventories, databases, files and equipment software of systems of the Claro Enterprise Solutions’ Telecommunications Network, in order to ensure the quality and availability of information and continuity of service.
• Traveling might be required to other Claro Enterprise Solutions POP’s within the U.S and any other future sites that are defined by the company, in order to ensure continuity and quality of the service.
• Training is carried out according to the needs of Claro Enterprise Solutions Network for the maintenance of the network, which can be directly on the POP, in another U.S. city, in Telmex’s training facilities (Intelmex) in Mexico or in provider training centers in Mexico or another U.S. city.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

• Associate's Degree Computer Science, Network Operations, Information Technology, or related discipline
• Bachelor's Degree Computer Science, Network Operations, Information Technology, or related discipline

• 4-6 years +5 years experience, working in telecommunications network maintenance or similar.

• Ability to manage priorities and meet deadlines.
• Ability to work independently and be a team player.
• Ability to work in a constantly changing fast paced environment.
• Excellent customer service skills. High
• Knowledge of network, system, and application security.
• Verbal and written communication skills.
• Advanced understanding of the application of wireline copper and fiber network technology.
• Excellent multitasking and organization skills.
• Ability to work cooperatively within a team.
• Ability to solve technical problems quickly and efficiently.

• Bilingual (English and Spanish)

• CCNA - Cisco Certified Network Technician Information Technology/CCNA - Cisco Certified Network Technician

What We Offer:

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement

The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.

Pay Range: USD $70,000.00 - USD $90,000.00 /Yr.