Operations Coordinator

You will also be responsible for handling various aspects of dispatch, including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.

Responsibilities:

• Communicate information and instructions to drivers about schedules, route changes, road conditions, accidents, emergencies, and other situations that may impact their scheduled services or deliveries.
• Handle all customer call-ins and provide updates on expected delivery/service times.
• Make outgoing calls to customers regarding issues such as locked gates and missed services.
• Support drivers during reported emergencies and provide appropriate resources to assist with issues.
• Collaborate with the customer service department on scheduling deliveries or services.
• Review driver manifests at the end of the day to ensure that all information is documented and work with drivers to capture delivery/service information.
• Conduct route check-ins to ensure that all information on the manifest is accurate and complete so that it can be posted properly.
• Keep the Operations Manager updated on issues and resolution of issues.
• Post route & pick-ups and deliveries and sequence routes & pick-ups and deliveries as needed.
• Perform other duties as assigned.
• Demonstrated proficiency in Microsoft Office Suites including Microsoft Excel, Microsoft Outlook, and Microsoft Word
• Familiarity with the 'About Time' management system
• Proven customer service skills and ability to handle correspondence efficiently
• Experience with Data Entry tasks
• Excellent communication skills with the ability to liaise with C-Suite executives
• Previous experience in the Waste, Refuse & Environmental Waste Management industry would be advantageous
• Strong organizational skills, with the ability to coordinate operations in a timely and efficient manner
• Ability to work in a team and collaborate effectively with various departments
• Problem-solving skills, with the ability to make effective decisions under pressure
• High level of attention to detail and accuracy
• Ability to handle confidential information with discretion.