Office Assistant

The ideal candidate must have strong math skills and be comfortable using a calculator.

Please note this role requires weekend hours and mandatory overtime as our store needs constant coverage. Hours during the week are typically 7:30-5:30pm and weekends are 8-3pm. If this sounds of interest to you, please submit your application today!

Why you should join us:

• Competitive salary range between $19.00/hour-$22.00/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training opportunities
• Annual holiday party

Job Responsibilities:

• Process customer payments in-person and over the phone using correct type of payment (credit card, account, cash, or check)
• Develop good working relationships with customers and coworkers
• Assist in maintaining office organization and cleanliness
• Answer and direct Crosstown’s phone lines with professionalism and courtesy
• Keep office supplies fully stocked for employee use
• Email customer forms as needed (credit application, account set up, authorization, etc.)
• Maintain daily spreadsheets keeping track of monetary transactions and balance daily receipts
• Key-in and check order details, including account name, account number, amount, and type of payment
• Manage pick-up orders at the register from coordinating with sales team through getting required signatures
• Monitor change drawer for accuracy and notify accounting team if change is needed
• Handle paper and electronic filing, scan delivery records, ensure all accounts are reconciled and kept accurate, and research/resolve payment discrepancies
• Provide our customers with the best possible customer service
• Other ad-hoc requests as needed

• 2+ years of experience in office support role
• High School Diploma or G.E.D required; Associates degree or higher is preferred
• Strong math and calculator skills required
• Proven ability to achieve high levels of customer satisfaction
• Ability to work overtime and weekend hours required
• Responsible, enthusiastic self-starter with excellent verbal and written communication
• High attention to detail and strong organizational skills
• Experience with high-value transactions, which may be split between several forms of payment (cash, credit card, etc.) would be great, but not required!
• Excellent customer service skills with a professional phone demeanor
• Must demonstrate good problem-solving skills with patience and courtesy
• Team player who is respectful and eager to help others
• Proficiency in Microsoft Office and Excel