Administrative Assistant

We are seeking an Administrative Assistant to join our team in Herndon, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.

Responsibilities:

• Manage inbound calls and provide exceptional customer service
• Perform data entry tasks with accuracy and efficiency
• Maintain effective email correspondence with customers and team members
• Utilize Microsoft Office Suite extensively, especially Excel and Outlook
• Schedule appointments and manage calendars for team members
• Provide administrative assistance in various office functions
• Contribute to administrative management tasks
• Contact members to communicate their eligibility status
• Manage and maintain accurate customer credit records
• Process customer credit applications efficiently.
• Minimum of 3 years of experience as an Administrative Assistant or in a similar role
• Proficiency in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint, and Outlook
• Experience with administrative and clerical procedures, managing files and records, and other office procedures and terminologies
• Proficient in data entry and management
• Ability to answer inbound calls and provide excellent customer service
• Experience in scheduling appointments and managing calendars
• Excellent written and verbal communication skills, including email correspondence
• Must be able to provide administrative assistance and manage administrative office tasks effectively
• Experience in administrative management
• Ability to multitask, prioritize, and manage time efficiently
• Excellent attention to detail
• A high level of discretion for both business and personal affairs
• Must be able to work well alone and as part of a team.
• Prior experience in the field of administration is highly desirable. At least 1 year of Administrative Assistant experience preferred.
• Must be skilled in using MS Office suite, including Word, Excel, and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and contribute to team goals.
• Proven ability to manage time effectively and prioritize tasks as needed.
• High level of attention to detail.
• Ability to maintain confidentiality of sensitive information
• Capable computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
• Ability to work independently and take initiative in problem-solving.