Technical Coordinator II - Classroom Support - ref. c94397723

Overview:

HOURS: Monday – Thursday: 2pm – 11pm (Dinner 6 – 7 pm), Fridays: 9am – 6pm, Saturdays 8am – 12pm (on occasion). These times maybe adjusted slightly from semester to semester.

Responsibilities:

• Broadcast Support (60%) – Assist classroom facilitators in troubleshooting Internet Video Conferencing (IVC) and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at IVC/Zoom events, including those on evenings and weekends, and attend to any problem’s faculty may have. Serve as the primary IVC/Zoom technical support point-of-contact for facilitators and faculty in the evenings.
• Classroom Maintenance (15%) – Performing regular equipment tests and maintenance in IVC/Zoom classrooms to ensure equipment is working properly. Ensure IVC/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc…). Assist with classroom installations as needed.
• Training (15%) – Train facilitators, including new facilitators, and keep online training resources up to date.
• IVC Material Distribution (5%) – Work with staff in distributing and collecting student classroom materials to approved facilitators and proctors in a secure and professional manner while maintaining student confidentiality and security of materials and exams.
• Unscheduled Broadcast Facilitation (2.5%) – Serve as facilitator for non-classroom broadcasts (e.g. Provost events, special lectures, etc.) as needed.
• Facility Support (2.5%) – Assist with the security of facilities and personnel during evening hours (5 – 11 pm).

Qualifications:

Minimum Qualifications:

• Associate degree plus two years of experience; or a bachelor’s degree; or an equivalent combination of education plus experience is required.
• Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint).
• Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc).
• Ability to Interact professionally and patiently with students, faculty and administrators while providing a friendly service.
• Ability to work independently.
• Demonstrated strong verbal and written communication, analytical skills and problem-solving skills.

Preferred Qualifications:

1. Experience in H.323 Video Conferencing, Webcasting or Audio Conferencing sectors.
2. Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCU’s.
3. Knowledge of university policy and procedures
4. Experience with audio/video equipment
5. Experience with university systems

Required Documents:

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"
2. Name and contact information for 3 professional references to be entered into Candidate Profile
3. Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary: $40,340, Commensurate with experience, plus excellent benefits

ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

College/Department Highlights:

The Center for Instructional Design and Innovation (CIDI) is a mission-critical service unit at Utah State University. CIDI helps university instructors create and maintain high quality learning environments by providing access to prompt and effective support, practical tools, relevant data, expert consultation, hands-on training, and learning-experience design.

University Highlights:

For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.

About the Region

The home of USU’s main campus, Logan, is a city of 54,000-plus people in a picturesque mountain valley 80 miles north of Salt Lake City. The Logan metro area claimed the top spot in the Milken Institute’s 2022 ranking for best-performing small cities in the nation.

• updated 04/2024

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, discrimination@usu.edu, Distance Education Rm. 401, 435-797-1266

Title IX Coordinator Cody Carmichael, titleix@usu.edu, Distance Education Rm. 404, 435-797-1266

Mailing address: 5100 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:

• updated 09/2023