Contract Position Customer Service Rep Iii

Description:

• May respond to e-mail inquiries.
• Customer service is the primary function, but may include minimal selling or promotion of products or services.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Handles customer service inquiries and problems via the telephone and records consistent problem areas.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires limited knowledge of the organization, products, and/or services.
• College degree is not a prerequisite but nice to have.