Member Services Representative - Valley Center

Overview

We are seeking a dedicated and efficient Member Services Coordinator for a temporary position at our tribal office. This role is crucial in maintaining the integrity and confidentiality of tribal member information and ensuring the accuracy and up-to-date status of all member files and reports.

• Data Management:** Perform audits and regular updates for the tribal database to ensure accuracy and confidentiality of member information.
• Reporting:** Generate reports concerning tribal members and maintain meticulous records.
• Liaison Work:** Act as a primary point of contact for tribal members, addressing inquiries related to loan applications, housing information, and grants.
• Information Coordination:** Collaborate with various departments to gather and provide information required by tribal members.
• Administrative Support:** Handle basic data entry tasks including minimal invoice processing.

• Excel Proficiency:** High-level knowledge of Excel is required, including the ability to use basic formulas. Pivot table knowledge is not necessary.
• HR Knowledge:** Basic understanding of Human Resources practices, with a strong emphasis on handling confidential information securely.
• Communication:** Excellent customer service skills to effectively interact with tribal members and team members.
• Software Proficiency:** Familiarity with Microsoft Outlook and Flock.

• This position will directly involve handling sensitive information for approximately 500 tribal members. The ability to maintain confidentiality and move quickly in processing information is paramount.

This temporary role is a critical component of our operations and requires a proactive, detail-oriented individual committed to supporting our tribal community. If you are looking for a dynamic role in a supportive environment, we encourage you to apply.

• HR Knowledge:** Basic understanding of Human Resources practices, with a strong emphasis on handling confidential information securely.
• Communication:** Excellent customer service skills to effectively interact with tribal members and team members.
• Software Proficiency:** Familiarity with Microsoft Outlook and Flock.