Online Remote Live Chat Agent

This position allows you to work from the comfort of your home while making a meaningful impact in the hospice community. If you are someone who thrives in a fast-paced environment and has a passion for helping others, we invite you to apply and be a vital part of our mission to enrich lives through compassionate care.

• Respond to live chat inquiries from patients, families, and healthcare professionals.
• Provide accurate information about hospice services and resources.
• Address and resolve concerns with empathy and professionalism.
• Collaborate with the hospice team to ensure seamless communication and support.
• Document chats and follow up as necessary to ensure client satisfaction.
• Maintain confidentiality and adhere to privacy regulations.
• Participate in training and development to enhance skillsets and knowledge.

• Strong written communication skills with attention to detail.
• Ability to handle sensitive conversations with empathy and compassion.
• Proficiency in using live chat software and basic computer applications.
• Ability to multitask and manage time effectively in a remote environment.
• Flexibility to work various shifts.

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home