Onsite IT Support Analyst

Seeking Onsite IT Support Analyst for MSP!

Ready to tackle tech challenges onsite? Join us! As an IT Support Analyst, you’ll provide direct support to one of our valued clients, troubleshooting and innovating to ensure seamless operations. If you thrive in fast-paced, client-focused environments, let’s elevate IT together!

Responsibilities:

• Assess the effectiveness and efficiency of existing systems and implement improvement strategies.
• Perform server and security audits, backup procedures, and recovery processes per business continuity strategies.
• Integrate database, email, print, and backup servers into enterprise systems.
• Create and maintain detailed system documentation including configuration, mapping, and service records.
• Ensure system compatibility across in-house computing environments.
• Conduct in-depth system tests and end-user reviews for new and modified systems.
• Monitor and analyze system performance, delivering detailed reports and recommendations.
• Train end-users on new and updated systems.
• Research and evaluate software and system products for potential implementation.
• Perform cost-benefit and ROI analyses to aid management decision-making.
• Travel to client sites for system installations and maintenance, ensuring peak functionality.
• Review and approve machines completed by Help Desk Analysts.
• Serve as an escalation point for complex technical issues.

Experience & Education:

• Proven experience in software/system design, development, and implementation.
• Strong knowledge of systems planning and software management best practices.
• Solid project management skills with the ability to oversee multiple initiatives.
• Exceptional written, oral, and interpersonal communication abilities.
• Ability to conduct research and analyze system issues effectively.
• Strong ability to communicate technical concepts in a user-friendly manner.
• Highly self-motivated with strong attention to detail.
• Proven problem-solving and analytical thinking skills.
• Ability to prioritize and execute tasks in high-pressure environments.
• Strong client service orientation with a focus on collaboration.

If you’re looking for a dynamic, hands-on role where you can drive IT solutions and make an impact, apply today and join Solarus Technologies!