Help Desk Analyst I

We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Jacksonville, Florida. This role is crucial in our IT department, where you will be mainly focusing on PC deployments, imaging, software installation, and managing a backlog of tickets.

• Handling onboarding and PC deployments, ensuring a smooth transition for new employees.
• Playing a crucial role in refreshing PCs that need updates and maintenance.
• Conducting software installation through Intune, making the transition seamless for all users.
• Managing a backlog of tickets related to exits and retrieval of assets.
• Communicating with users effectively to guide them through the process of returning assets.
• Utilizing your knowledge of Cisco and Citrix Technologies to solve any related issues.
• Leveraging your skills with Mac Computers, Microsoft, and Active Directory for efficient task completion.
• Utilizing your experience with Apple Devices and Computer Hardware for troubleshooting and maintenance.
• Applying Configuration Management and Deployment skills to ensure optimal system performance.
• Proficiency in Cisco Technologies
• Knowledge and experience with Citrix Technologies
• Ability to troubleshoot and maintain Mac Computers
• Familiarity with Microsoft software and tools
• Understanding and experience in Active Directory
• Capable of handling and troubleshooting Apple Devices
• Strong knowledge in Computer Hardware
• Experience in Configuration Management
• Proven track record of successful software and hardware Deployments
• Ability to provide Refresher training when necessary
• Experience with ITSM Tools in a detail oriented setting