Supervisor - Call Center
MMC Group New York
This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford.
If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!
Job Responsibilities:
- Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.
- Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance
- Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
- Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs
- Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs
- Performs other duties as may be assigned by the Call Center Supervisor or Management
Global Channel Management, IncPort Washington (NY), 18 mi from New York
French/English Call Center needs 1+ year(s) of experience working in customer service, hospitality or call center environment
French/English Call Center requires:
High school diploma
English@$17.50/hr
French bilingual@$20/hr
Work hours: 11:00am 7...
Acacia NetworkBronx, 12 mi from New York
been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico.POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client...
RandstadCedar Knolls, 24 mi from New York
to protocols
• Collect information and enter into call management systems
• Follow all Standard Operating Procedures for call handling service delivery
The essential functions of this role include:
• working weekends
Skills
• Call Center Support
• Call Center...