Controls Product Specialist | TECO-Westinghouse Motors – Ontario
TECO-Westinghouse Motors is a leading supplier of Electric Motors and Variable Frequency Drives. Our current rapid growth demands have created the following full-time career opportunity in our Cambridge, Ontario location
Position Overview
The Controls Product Specialist is responsible for providing technical expertise related to control products. This role involves supporting customers, sales teams, and engineering departments in the sales, application, integration, and warranty support of these products.
Key Responsibilities:
- Technical Support: Provide technical support for control products, assisting customers and internal teams with product selection, application guidance, and troubleshooting.
- Product Training: Develop and deliver training sessions for customers, sales teams, and partners on the use and application of control products.
- Product Development Support: Collaborate with engineering and product development teams by providing feedback on product performance, customer needs, and market trends.
- Customer Interaction: Work with customers to understand their needs, recommend suitable products, and assist with product integration.
- Sales Support: Assist the sales team with technical inquiries, product presentations, and customer visits.
- Documentation: Create and maintain technical documentation, including product manuals and application notes.
- Market Research: Monitor industry trends, competitor products, and emerging technologies to inform product development and marketing strategies.
- Warranty Support: Manage warranty claims related to control products by evaluating issues, determining root causes, and coordinating with engineering and manufacturing teams to resolve them. Ensure timely and accurate processing of warranty claims and communicate outcomes to customers.
- Factory Communication: Liaise with factory personnel to address inquiries related to parts, outline drawings, serial number identification, and product applications.
- Quotation Management: Oversee the product quotation process, ensuring accurate and timely responses to customer requests.
- Partnership Development: Identify and recruit new partners or customers to expand the company’s market reach and product distribution.
- Quality Assurance: Provide feedback on product performance and potential issues, working with the engineering team to implement solutions.
Qualifications:
- Electrical Engineering Technologist Diploma, or a minimum of 3 years of experience in a similar role within the controls, electric motor, or automation industry.
- Knowledge of control products, including variable frequency drives (VFDs), soft starters, and PLCs.
- Strong problem-solving skills with experience in diagnosing and resolving technical issues.
- Effective communication and presentation skills.
- Experience in product development, customer support, and warranty management is advantageous.
- Ability to work independently and within a team.
- Willingness to travel as needed.
Position details:
Type of Position: Full-timeLocation: Cambridge, Ontario
Start Date: Immediate
TECO-Westinghouse Motors (Canada) Inc. offers a competitive compensation package, company performance plan and benefits package.
ABOUT US:
TECO-Westinghouse Motors (Canada) Inc. is an innovative and rewarding employer to work for. You will enjoy our corporate culture as well as a customer service oriented and teamwork environment. We are a world leader in manufacturing electric motors and variable frequency drives; our product line includes premium efficiency and high performance motors as well as motor controls, providing engineering services and large motor repairs.
Headquartered in Edmonton, Alberta, TECO-Westinghouse Motors (Canada) Inc. serves many industries including petrochemical, electric utility, pulp and paper, water/wastewater treatment, air conditioning, marine, mining and metals industries.
TECO-Westinghouse Motors embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, viewpoints, and skills.
FIND OUT MORE ABOUT US AT:
www.tecowestinghouse.ca
We thank all applicants; however only those selected for an interview will be contacted.