Title Operations Supervisor

To support this mission, BerkOne is seeking a Title Operations Supervisor to lead our Secure Room Titles team!

WHAT YOU'LL DO:

The role of the Title Operations Supervisor is to oversee and manage the Secure Room operations within our Vehicle Titles Department. They will work to ensure our Secure Room is organized while managing employee assignments, productivity, assume responsibility for the team's performance, and provide training and feedback to support their operations.

Additional responsibilities include but aren't limited to:

• Act as the point of contact for all staff and oversee the secured space daily.
• Responsible for all department activity and ensuring that all Service Level Agreements are met according to the client agreement.
• Directly supervise and train Secure Room existing employees and new hires.
• Set expectations for the department and monitor employees job performance, performance reviews, professionalism, scheduling, problem resolution, conflicts, and time keeping.
• Effectively communicate with senior management, Secure Room team and other departments.
• Ensure external client communication, by phone or email, is done in a professional and courteous manner.

SCHEDULE + LOCATION:

• Full-time schedule: Mon - Fri, 9:00 am - 5:00 pm
• No weekends!
• On-site in our Bethlehem, PA office

PAY + BENEFITS:

• Annual Salary: $45,000-$50,000 based on experience
• On the job, paid training to help you succeed.
• Medical, Dental, Vision & Life Insurance
• Wellness Program including physical, emotional, and financial wellness
• Paid Holidays, Vacation, Sick, and Personal Time
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Casual business work environment
• Travel Insurance

Compensation details: 45000-50000 Yearly Salary

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