Customer Service Representative

We are offering a short term contract employment opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. This role is primarily focused on providing excellent customer service through various communication channels and maintaining high standards of data entry accuracy.

Responsibilities:

• Handling inbound calls and emails from customers, addressing their inquiries and concerns efficiently.
• Collaborating with employers and their employees to resolve issues related to paychecks or working hours.
• Operating in a call center environment, providing prompt and courteous customer service.
• Ensuring daily metrics are met, contributing to the overall performance of the customer service team.
• Utilizing Microsoft Excel and Word for data entry and to maintain accurate customer records.
• Responding to faxes and managing email correspondence as part of the customer service process.
• Assisting customers with enrollment queries and providing accurate information.
• Taking necessary actions on customer accounts based on their inquiries or requests. • Must have at least 1 year of experience working as a Customer Service Representative or in a related field
• Proficient in answering inbound calls and managing inbound/outbound calls
• Demonstrated experience in call center customer service is a must
• Excellent customer service skills and the ability to handle customer inquiries effectively
• Proficient in data entry tasks with a high level of accuracy
• Experience in email correspondence and ability to communicate effectively in writing
• Proficiency in Microsoft Excel is required for data management tasks
• Must have good knowledge of Microsoft Word for document creation and editing