Project Manager III - Service Operations

Your expertise will be crucial in coordinating project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting, and people management.

• Demonstrating sound judgment in selecting methods and techniques for obtaining solutions, you will work on projects of diverse scope where analysis of data requires evaluation of identifiable factors.
• You will be responsible for managing projects through the application of comprehensive project management concepts. This includes leading and coordinating groups/resources, organizing and tracking tasks, mitigating risks, engaging stakeholders, creating and monitoring deliverables, and reporting on obstacles to ensure effective project outcomes.
• Maintaining project documentation, including charter, plan, scope statement, communication plan and deployment timeline, will be part of your role.
• Researching, providing, formatting, and analyzing data will be key to your role. You'll observe and analyze patterns, trends, and correlations to make recommendations on company strategic issues and projects.
• You will control and mitigate project risks by performing qualitative and quantitative analysis of risks and trigger events, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing project changes, and recommending ways to mitigate future risks to management.
• Tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits, readiness) and communicating findings to stakeholders and leadership will be an integral part of your role.
• You will manage the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal partners, third party vendors, and leadership.
• Proven experience in a Project Manager role within a service operations environment
• Exceptional communication skills, both written and verbal, with the ability to clearly articulate project goals and objectives
• Strong understanding and experience of service operations and its methodologies
• Excellent problem-solving skills with the ability to make prompt decisions in high-pressure situations
• Demonstrated ability to lead and manage teams towards achieving project objectives
• Proficient in project management software and tools for efficient tracking and reporting
• Ability to manage multiple projects simultaneously while maintaining high attention to detail
• Proven track record in delivering projects on time and within budget
• Bachelor's degree in Business, Information Technology, or related field
• Relevant detail oriented certifications such as PMP or PRINCE2 are desirable
• Familiarity with industry regulations and standards related to service operations.