Senior Service Engineer

Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: #LI - Remote

This role is contributing to the ABB Electrification Division – Services Function. Main stakeholders are both our external and internal customers.

You will be mainly accountable for:

• Ensuring customer satisfaction by planning and executing service work as per customer order and expectations.
• Customer retention by delivering superior customer experience and effectively communicating and meeting service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Accurate documentation & reporting, coaching technicians and engineers, and supervising complex site activities.

You will join a collaborative and high performing team of subject matter experts, where you will be able learn and thrive.

• BSEE strongly preferred with a minimum of 5 yrs. related experience. Will consider less education with 10+ yrs. related field experience.
• Possess an enhanced knowledge of testing of power distribution & delivery of LV & MV breakers, switchgears, relays, and transformers.
• Must be a problem solver with excellent communication, organizational, and time management skills.
• Ability to demonstrate your experience in repair and refurbishment of circuit breakers.
• Knowledge of Controls Systems & PLCs, Power BI, Salesforce, NETA, and NICET a big plus.
• No sponsorship available for this position.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $74,900 and $139,100 annually.