Project Coordinator
Robert Half Chelsea
We are offering a contract to permanent employment opportunity for a Project Coordinator in the Healthcare, Hospitals, and Social Assistance industry. The role is based in CHELSEA, Massachusetts, 02150-2807, United States and will involve work in different locations such as Revere, Chelsea, and East Boston.
As a Project Coordinator, you will play a vital role in our IT team, providing support to our VOIP and telephony environment, engaging in IT asset management, and assisting with the IT ticket queue.
Responsibilities:
- Facilitate the processing of VOIP/Telephony Support, ensuring effective communication and connectivity across the organization
- Manage IT Asset, including tracking, monitoring, and collaborating with vendors like Verizon and telecom providers
- Provide support to the IT Help Desk, handling customer queries and resolving issues promptly
- Oversee the maintenance of Ring Central, Verizon phones, and Wi-Fi connectivity to ensure uninterrupted service
- Take on the responsibility of handling IT tickets, including triaging level 2/3 tickets and ensuring they are addressed in a timely manner
- Provide Avaya support and telephone support, ensuring seamless communication within the organization
- Be available on-call to handle any IT-related issues outside of regular work hours
- Contribute to the expansion of our IT needs as the organization grows, opening more offices, facilities, and clinics
- Participate in team efforts to solve issues remotely when required. • Minimum of 1 year of experience in a Project Coordinator role within Healthcare, Hospitals, or Social Assistance sectors
- Proficiency in VoIP, VOIP - Voice Over IP, and VoIP System
- Familiarity with Avaya Systems
- Experience in using a Ticketing System
- Understanding of Phone System operations
- Knowledge of Computer Telephony Integration
- Experience with Ring Central and Verizon FiOS
- Proficiency in Wi-Fi setup and troubleshooting
- Ability to ensure seamless Connectivity in the workplace
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