Customer Service Representative

We are seeking a Customer Service Representative to join our team in the non-profit industry based in Philadelphia, Pennsylvania. In this role, you will be primarily responsible for handling incoming communication from customers, processing payments, and performing data entry functions.

Responsibilities:

• Handle incoming calls, email correspondence, and online chat support from customers
• Process transactions to satisfy customer requests, including product orders and financial adjustments
• Provide customer support in navigating our websites, online products, apps, and e-commerce
• Maintain a thorough knowledge of our product lines, programs, services, and initiatives
• Navigate our customer relations management system effectively
• Assist with special projects as required
• Proficiency in Data Entry is required
• Demonstrable skills in Microsoft Word
• Experience with Order Entry is essential
• Ability to schedule appointments effectively
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Previous experience in a customer service role is preferred
• Ability to work independently and as part of a team
• Knowledge of the non-profit sector is an advantage
• Strong problem-solving skills
• High level of patience and professionalism when dealing with various customer service scenarios
• Ability to remain calm and effective in high-pressure situations
• Commitment to providing high-quality customer service.

Please contact Nicole Allman at 215.568.4580 and reference Job #03720-0013088531