Customer Support Analyst

Overview:

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Analyst to work at a premier medical device company in Irvine, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Opportunity to work with a premier medical device company
• Hybrid work model (3 days on-site, 2 days remote)
• Collaborative and supportive work environment

Responsibilities:

What’s a typical day as a Customer Support Analyst? You’ll be:

• Acting as the liaison between Customer Support and the Commercial organization
• Coordinating and executing commercial programs to drive growth
• Analyzing data and reviewing order requests to ensure accuracy and alignment with contracts
• Preparing and delivering reports
• Identifying and addressing opportunities for operational, financial, and technological improvements
• Providing subject matter expertise in order management and customer master data management
• Supporting the field sales organization

Qualifications:

This job might be an outstanding fit if you:

• Have a Bachelor’s degree in Business, Finance, Sales & Marketing, Contracting, or a related field (preferred)
• Have a minimum of 5 years of progressive experience in Customer Service/Sales & Marketing Support, preferably in the medical device industry or an FDA regulated industry
• Possess strong computer skills and knowledge of programs such as JDE, SAP, or equivalent ERP systems, and Salesforce.com or equivalent CRM solutions
• Have experience collaborating and working in a cross-functional team in a matrix organization
• Have knowledge of customer service and order management activities in the healthcare environment

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.