Columbia - Bilingual Customer Service Representative - 1 - Loyalty S...

1. Position: Customer Service Representative - Bilingual-Spanish/English (Contract Role)
2. Location:1201 Main Street, #2300, Columbia, South Carolina, 29201, United States
3. Type: HYBRID

Job Description:

Combined Insurance, a Chubb Company, is seeking a Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

As a Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.

Responsibilities:

• Supporting policyholders with insurance product information
• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues
• Provide detailed information about policies statuses
• Assist with basic technical troubleshooting for self-service related issues
• Ability to send transfers to the PFP sales team to increase APV revenue
• Ability to handle claim intake for PFP
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.
• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.
• Willingness to participate in partnership training and mentoring of Junior Representatives.
• Willingness to perform other duties as assigned.
• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

• Previous experience working as a customer service representative.
• Strong knowledge of worksite products and services
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Demonstrated attention to detail, organizational skills, and time management skills.
• Ability to work a flexible schedule to meet the needs of the business and performance requirements.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way
• Bilingual skills (verbal, written, read) in Spanish preferred

• 1-2 years experience of customer service.
• High School Required

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.