Customer Service Representative
Robert Half Norton
We are offering a contract to hire employment opportunity for a Customer Service Representative in the Construction/Contractor industry, located in NORTON, Ohio, 44203-1050, United States. As a Customer Service Representative, you will be responsible for managing specific customer requests related to inspection and service of fire protection systems.
Responsibilities:- Manage and schedule service and inspection of customer sites on demand
- Maintain profitable margins on work orders
- Be the primary customer service contact for assigned account(s)
- Maintain accurate and efficient subcontractor relations and negotiate rates as needed
- Resolve customer inquiries and follow up on outstanding work orders efficiently
- Use Microsoft Excel, Word, and PowerPoint to maintain accurate customer records and process customer credit applications
- Develop and maintain client relations through proactive communication and problem-solving
- Ensure proper documentation and order entry for all customer-related transactions
- Cross-train to perform any job occupation as determined by the company. • Proficiency in Microsoft Excel
- Experience in Account Management
- Strong Customer Service skills
- Familiarity with Order Entry processes
- Ability to build and maintain Client Relations
- Excellent Documentation skills
- Prior experience in a Construction/Contractor industry is preferred
- Ability to communicate effectively in a fast-paced environment
- Problem-solving skills with a proactive approach
- Ability to work collaboratively in a team environment
- High level of organization and attention to detail
- Exceptional interpersonal skills.
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