Customer Service Representative

apartmentRobert Half placeNorton calendar_month 

We are offering a contract to hire employment opportunity for a Customer Service Representative in the Construction/Contractor industry, located in NORTON, Ohio, 44203-1050, United States. As a Customer Service Representative, you will be responsible for managing specific customer requests related to inspection and service of fire protection systems.

Responsibilities:
  • Manage and schedule service and inspection of customer sites on demand
  • Maintain profitable margins on work orders
  • Be the primary customer service contact for assigned account(s)
  • Maintain accurate and efficient subcontractor relations and negotiate rates as needed
  • Resolve customer inquiries and follow up on outstanding work orders efficiently
  • Use Microsoft Excel, Word, and PowerPoint to maintain accurate customer records and process customer credit applications
  • Develop and maintain client relations through proactive communication and problem-solving
  • Ensure proper documentation and order entry for all customer-related transactions
  • Cross-train to perform any job occupation as determined by the company. • Proficiency in Microsoft Excel
  • Experience in Account Management
  • Strong Customer Service skills
  • Familiarity with Order Entry processes
  • Ability to build and maintain Client Relations
  • Excellent Documentation skills
  • Prior experience in a Construction/Contractor industry is preferred
  • Ability to communicate effectively in a fast-paced environment
  • Problem-solving skills with a proactive approach
  • Ability to work collaboratively in a team environment
  • High level of organization and attention to detail
  • Exceptional interpersonal skills.
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