Senior AWS Connect Engineer/Developer
NVR Woodlawn
Key Required Skills:
7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Knowledge and experience with building reports and dashboards preferably with Tableau.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
Experience with process flow documentation creation.
The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverage industry processes and best practices
Detailed Skills Requirements (Basic Qualifications): Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
7 years of experience working with large enterprise framework7 years of hands-on experience working with AWS Cloud platform
3 years of hands-on experience working with Amazon Connect
3 years of experience using Node.js, Python or Java for development
3 years of experience in designing call routing & messaging
Excellent interpersonal and communication skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
FACTORS TO HELP YOU SHINE (Required Skills)
These skills will help you succeed in this position: Knowledge or experience with CCaaS and artificial intelligence (AI) strategies and solutions.
Knowledge and experience with integrating Pega workflows with CCaaS.Knowledge and experience with building reports and dashboards preferably with Tableau.
Solid AWS Cloud and AWS Connect Developer experience.
Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
Experience with process flow documentation creation.
Strong verbal and written communication skills.
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