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White Oak Medical Center

Adventist Health Care seeks to hire an experienced Care Navigation Assistant for our Care Transition & Management Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Care Navigation Assistant, you will:

• Process skilled nursing facility (SNF) referrals quickly and effectively through and to admission or non-admission using a variety of systems and resources including (but not limited to Cerner and Care-Port) managing phone calls, managing the internal fax system, and monitoring/processing electronic systems for new referrals and moving referrals, obtaining appropriate documentation for the completion of the referral and documentation of the status in Payor Portal, Cerner and Care-Port
• Support the AHC Acute Care Hospital Care Navigation teams by processing acute and Post-Acute referrals, follow up, and other duties supporting the transition of persons to acute and Post-Acute services (i.e. initiating and following up on authorizations
• Monitor Care-Port for authorization requests and updated tasks
• Collaborate and communicate with Clinical/non-Clinical liaisons pertaining to referrals using Care Port, fax and/or telephone
• Provide the Important Message from Medicare-to-Medicare Inpatients in accordance with CMS guidelines
• Provide the Observation Notification Communication to all patients admitted in Observation status
• Complete required documentation in a timely and accurate manner
• Support RN/SW Care Navigator with patient who require transportation support. To include BLS/ALS ambulance request, wheelchair, and/or ride share. • The completion of transportation authorizations, payor forms, vendor specific forms, and MOLST forms with required documentation
• Other duties as assigned (may include following up on face-to-face documents and assisting with Medicare appeals)

Qualifications include:

• High school diploma or equivalent required. AA Degree or Higher in Business or Health Care preferred
• 2-3 years’ experience working in a medical setting.
• 100% of job in the Hospital Setting
• Excellent customer service and interpersonal skills required
• Ability to problem solve, multitask in a fast-paced environment with multiple team members
• Strong understanding of health care terminology
• Experience with data entry
• Self-directed, ability to work independently and confront challenges, exercises good judgment
• Excellent verbal and written communication skills
• Proficient in standard computer business applications (i.e., Microsoft Office Suite)
• Empathic toward individual’s complex health needs and their families
• Strong organizational skills: able to develop workflows to create more efficient processes
• Excellent time management skills

Work Schedule: Monday through Friday from 8:00am to 4:30pm

At Adventist Health Care our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• 403(b) retirement plan
• Free Employee parking
• Benefits Eligible Positions:
• Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
• Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting
• Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members
• Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist Health Care has earned a reputation for high-quality, compassionate care. Adventist Health Care was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Adventist Health Care strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist Health Care will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity

AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist Health Care will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist Health Care is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.