Technical Service Representative

Technical Solutions Inc. is currently seeking a Technical Service Representative on behalf of our client, a leading manufacturer in the Pittsburgh region. This is a full-time, permanent position located out of our client's local office. The Technical Service Representative will provide specialized machinery repairs to customers and end users by performing the following duties: Essential Functions:Responds to customer inquiries on the telephone, through on-line networks and in person.Communicates with customers to troubleshoot and help them understand how to use the product properly.Handles customer problems that appear to arise from the use of the product.Handles requests for replacing defective parts.Makes field service calls for new product start up and equipment repairs.Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.Completes, maintains and processes pertinent paperwork and records.Assists in final testing of new products and conformance to quality requirements.40% to 80% Travel may be required; travel will vary each month.Some international travel is possible