[ref. v8868222] Technical Account Manager - Robert Half

You will also provide strategic guidance to our clients and handle complex project engagements.

Responsibilities:

• Cultivate and maintain strong relationships with key contacts within named VIP Managed Services accounts.
• Communicate effectively with various stakeholders, including senior management, IT, and C-level executives.
• Understand and address key business challenges for clients, translating these into product requirements that meet their needs.
• Arrange and lead regular client meetings, which may necessitate on-site visits.
• Develop an in-depth understanding of each client's technology environment, product, and service needs.
• Guide the direction of complex Project Engagements and long-term strategic initiatives.
• Proactively identify and drive new sales opportunities within an organization.
• Cross-sell additional solutions, such as telephony and business apps, within existing accounts.
• Offer pre-sales technical assistance and product education to clients.
• Develop and manage budgets for clients in line with their needs and business outcomes.
• Present technical client presentations and demonstrate the capabilities of our solution set.
• Respond to requests for service and product details from clients in a timely manner.
• Prepare detailed Statements of Work for project implementations and other Managed Services.
• Provide technical specifications for quotes/proposals and prepare accompanying materials.
• Maintain current and comprehensive knowledge of our product and service offerings.
• Resolve client issues independently and in collaboration with other teams.
• Partner with Client Success and Operations teams to improve processes and documentation for effective service delivery.
• Manage and respond efficiently to all internal or external requests.
• Promote a culture of quality throughout the end-to-end process to deliver value to our clients.
• Serve as an internal advocate for our clients.
• Proficiency in Cisco Technologies, providing technical support and troubleshooting as needed.
• Familiarity with Citrix Technologies, with the ability to optimize and manage related systems.
• Experience with Cloud Technologies, including cloud architecture, data management, and security measures.
• Capability to develop and manage iOS Apps, ensuring functionality and user-friendliness.
• Knowledge of Linux Technologies and the ability to operate, maintain, and troubleshoot Linux-based systems.
• Ability to conduct AB Testing, analyzing results to improve system performance and user experience.
• Experience with Active Directory, managing user accounts, permissions, and data security.
• Proficiency in handling Apple Devices, providing technical support and managing device settings.
• Knowledge of Backup Technologies, ensuring data safety and implementing disaster recovery plans.
• Proficiency in Computer Hardware, capable of troubleshooting, maintenance, and system upgrades.