Administrative Assistant

We are offering an exciting contract to hire opportunity as an Administrative Assistant in Harrisburg, Pennsylvania. This role is situated in the construction / project management industry and involves handling customer inquiries, maintaining an accurate CRM database, and managing a ticketing system for technician requests.

Responsibilities:

• Accurately process customer requests through phone and email
• Maintain and update the CRM database with precise customer and billing data
• Manage the ticketing system for technician requests efficiently
• Schedule appointments as required
• Review contractor time cards and completed job packets for accuracy
• Route inbound calls from customers to the correct point of contact
• Monitor customer accounts and take appropriate action on past due accounts.
• Proficiency in answering inbound calls in a detail oriented manner
• Demonstrated ability in providing excellent customer service
• Experience in data entry with high accuracy levels
• Ability to manage email correspondence effectively and efficiently
• Skilled in handling both inbound and outbound calls
• Expertise in using Microsoft Excel for various administrative tasks
• Familiarity with Microsoft Outlook for email management, scheduling, and task organization
• Experience in scheduling appointments, coordinating meetings, and managing calendars.

Candidates who are interested in this role are encouraged to submit a resume for immediate consideration! This position is moving quickly - with a targeted start date before the end of the year! Start 2025 off right with an exciting new job in a growing company!