Help Desk Analyst I
Robert Half Jericho
We are looking for a Help Desk Analyst I to join our team in JERICHO, New York. The Help Desk Analyst I will be responsible for providing first-level support to users, specifically in finance and operations. This role includes the management of D365 project operations and the support of active users in the system.
This position offers a long-term contract employment opportunity.
Responsibilities:- Provide first-level support for tickets and expense-related queries from users.
- Update project-specific resource rates in D365 as part of rate ticket assistance.
- Provide additional support for 1st level tickets as required.
- Utilize the D365 system for project operations, in conjunction with additional HSO Projects 360 ISV.
- Support a user base of 1900-2000 active users.
- Use skills in Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to effectively perform duties.
- Resolve customer inquiries and monitor customer accounts.
- Process customer credit applications accurately and efficiently.
- Maintain accurate customer credit records. • Familiarity with Android Development
- Proficiency in Cisco Technologies
- Experience with Citrix Technologies
- Competence in Database Management
- Knowledge of EO/IR systems
- Proficiency in Active Directory
- Experience with Apple Devices
- Understanding of Computer Hardware
- Skills in Configuration Management
- Experience in Deployments
- Strong communication and problem-solving skills
- Ability to work in a team-oriented environment
- Ability to prioritize and manage multiple tasks
- Willingness to learn and adapt to new technologies
- Demonstrated customer service skills
- Ability to work in a fast-paced environment.
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