Patient Experience - Guest Services

Compensation: $19 to $21 per hour

Duties and Responsibilities-

Support the day-to-day operations of the service recovery and patient amenity programs, facilities and emergency management programs as well as the retail program. -

Ensures inventory is in place and ensures through reporting mechanisms correct utilization of such items. -

Provides in-services as necessary across the organization. -

Continuously assesses and tries to improve department's performance based on 'customer' needs; directs and participates in improving performance and services which benefit staff, patients and other customers.-

Ensures retail programs meet sales goals, supports merchandise plan against inventory; enforces pricing strategies.-

Support department process improvements that are in place and follows up to ensure sustainability. Ensures compliance for patient amenities' infection control protocols are followed.-

Participates in cross-functional workgroups as required to help foster design programs that are patient and family centered.-

Assists in the implementation of changes based on data analysis related to productivity, quality control and desired outcomes.