Director of Partners Customer Success Specialist

THE ORGANIZATION

AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

The AWS Specialists and Partner Organization (ASP) provides an outstanding experience to customers through depth of expertise from Specialist sellers, and expands the value of AWS through working with partners.

THE POSITION

As the Director of Customer Success Specialists, you will serve as a strategic leader driving the end user adoption of our business applications portfolio directly with customers and also through partners. Reporting to the vice president of ASP, you will be responsible for defining the vision, strategy, and execution roadmap to delight our most complex and high-value customers with our latest innovative services.

• You are an intensely customer-obsessed leader, working directly with our most significant and strategic customers to deeply understand their needs and challenges. You leverage your extensive industry expertise and business acumen to advocate for their interests across the organization.
• You identify, prioritize, and tackle the most complex, high-impact problems for customers, rapidly acquiring deep domain expertise as needed. You expertly assess risk, drive clarity, and foster shared understanding to deliver the best outcomes.
• You communicate complex ideas and recommendations effectively to a wide range of executive and senior-level stakeholders. You foster constructive, customer-focused dialogue, harmonize discordant views, and provide transparent counsel to senior leaders to help them make the best decisions.
• You drive ambitious organizational priorities and shape the long-term business and technology direction with a relentless focus on the customer. You influence multiple organizations to close experience gaps and use your expertise to invent sustainable solutions that delight customers.
• You are a master simplifier, judiciously adding, refining, and removing processes to radically increase the productivity and effectiveness of multiple teams in service of customers.
• You are universally respected for your deep industry and customer knowledge. You amplify your impact by spearheading global education and enablement efforts for the broader customer success management community.

• SaaS based Customer success and adoption leadership
• Exceptionally strong business acumen and financial modeling skills, with the ability to develop comprehensive business cases and pricing strategies that maximize customer and shareholder value.
• Proven expertise in leading and coordinating large, complex, cross-functional initiatives that drive transformational customer outcomes. You excel at translating high-level strategy into flawless execution.
• BA/BS degree required. • Adept at leveraging data and analytics to develop customer insights, forecast performance, and inform strategic decision-making. You have a keen eye for detail while maintaining a big-picture, executive-level perspective.
• Outstanding interpersonal and leadership abilities, with a demonstrated track record of inspiring and developing high-performing, global teams.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.