Help Desk Analyst II

This opportunity offers a long-term contract employment.

PART-TIME; 100% ONSITE

Responsibilities:

• Provide assistance and support through internal ticket system, phone, and email to resolve issues promptly
• Handle Tier 1 hardware and software troubleshooting tasks
• Image and deploy Windows OS
• Administer access to Office 365 email accounts
• Oversee VPN and File permissions and access
• Ensure the smooth operation of LAN/WAN networks
• Remotely reimage laptops as needed
• Utilize your skills in Desktop Hardware, Cloud Computing, Customer Service, Windows 10, Active Directory, and Office 365.

PART-TIME; 100% ONSITE

• Proficiency in Desktop Hardware, with a solid understanding of its components and troubleshooting techniques.
• Experience with Cloud Computing solutions, able to manage and maintain cloud-based systems.
• Strong Customer Service skills, with a keen focus on resolving issues and maintaining customer satisfaction.
• Thorough knowledge of Windows 10, including installation, configuration, and system maintenance.
• Familiarity with Active Directory, able to manage user accounts and troubleshoot related issues.
• Competency in Office 365, capable of managing user accounts, and providing support for all applications within the suite.

PART-TIME; 100% ONSITE