Customer Service Account Specialist

Customer Service Account Specialist needs 3-5 years directly applicable experience

Customer Service Account Specialist requires:

• PC literate in Microsoft Office suite of products.
• Advanced level Excel skills.
• Excellent written and verbal communication skills
• Strong organization and planning skills
• Strong problem solving and analytical skills
• Ability to work independently receiving minimal guidance on daily activities
• Demonstrate leadership skills
• Knowledge of supply chain/logistics in a consumer products or related industry
• Ability to build effective working relationships across functional areas •
• Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment
• Excellent interpersonal skills
• Strong customer focus Education: •
• (link removed) or B.A. degree desired. (Supply Chain concentration preferred)

Customer Service Account Specialist duties:

• Monitors status of all open orders to ensure on-time and in-full delivery
• Provides the customer proactive communication regarding order status, logistics issues and action plans meet customer expectations for order delivery
• Ensures the sales team and other stakeholders are aligned and informed.
• Key decision making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer.
• Collaborates with peers to determine best solutions to support overall customer service needs. Also proactively informs internal Supply Planning Team of risks to allow Team opportunities to adjust production and avoid shortages.
• Key point of contact for all customer supply chain activities

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