[ref. m30529218] Service Advisor - Automotive - Grinnell

apartmentLauterbach Buick - GMC placeGrinnell calendar_month11/17/24

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Put your people skills to work for us and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Employee discount
Flexible schedule available
Professional development assistance
401k
401k matching
Local, Family Owned business since 1981
Paid Time Off
Health Insurance

About Us

Lauterbach Buick GMC is a family owned business specializing in automotive sales, service and body repair. We have been in Newton Iowa for over 30 years. We have developed a reputation for a fair, honest and pleasant experience whether you are purchasing a new car or getting an oil change.

As a result of continued growth we moved to a brand new facility located on the East end of Newton in October of 2016.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

We thank all applicants for their interest, however, only those selected for interview will be contacted..

Ready to take the next step in your career? Apply now and join our dedicated team at Lauterbach Buick GMC.!

Apply Today!

business_centerHigh salary

Service Advisor - Automotive

apartmentLauterbach Buick - GMCplaceNewton (IA), 17 mi from Grinnell (IA)

Service Advisor – Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make...

starFeatured

Customer Service/Service Advisor

placeAltoona (IA), 39 mi from Grinnell (IA)

Overview: The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs...

check_circleNew offer

Automotive Service Technician - Albia Ford - Oskaloosa (IA) - ref. f90538819

apartmentKoncept Automotive GroupplaceOskaloosa (IA), 31 mi from Grinnell (IA)

with shop foreman or service advisor • Communicate additional service requests to service advisor • Plan work in cooperation with shop foreman • Provide labor estimates to service advisor • Monitor repair time and update service advisor • Maintain...