[ref. t18140018] Sales Coordinator - Bloomington

We are seeking a Sales Coordinator for our professional services client based in Bloomington, Indiana. The role involves managing customer interactions, maintaining customer records, and ensuring the smooth operation of their sales process. With a focus on customer service, the Sales Coordinator will play a key role in building and maintaining relationships with both internal and external customers.

Responsibilities:

• Act as a representative for the brand, showcasing our products in showrooms and using digital tools to highlight their benefits.
• Handle customer calls, accurately directing them to the appropriate party and setting expectations for the retail replacement process.
• Qualify potential customers and set sales appointments for Outside Sales Representatives.
• Enter and maintain accurate information in our lead management software.
• Follow a structured sales process, providing project quotes and cost details to customers.
• Handle sales transactions, which may include managing deposits.
• Plan, organize and attend showroom events. Lead presentations or training sessions as needed.
• Foster relationships with local industry or trade groups and attend events as necessary.
• Stay updated on all integrated systems/processes and competitive products through online courses and monitoring for product updates.
• Research and verify product or customer information as needed, liaising with customers, service and project coordinators, outside sales representatives and management.
• Provide administrative support for outside sales representatives and management.
• Ensure cleanliness and neatness of the showroom to provide a welcoming environment for all customers.
• Resolve showroom concerns by taking appropriate action and contacting necessary parties.
• Adhere to company safety requirements by maintaining a clean work area, following company safety policies and procedures, and reporting any safety concerns.
• Minimum of one year of experience in a similar role
• Proven skills in Customer Service with a focus on building strong supplier relationships
• Ability to negotiate effectively and manage contracts
• Excellent communication and interpersonal skills to effectively interact with team members and suppliers
• Proficient in using procurement software and Microsoft Office Suite
• Strong organizational and multitasking abilities
• Ability to analyze and solve complex logistical problems
• Knowledge of market research, data analysis, and purchasing best practices
• Keen attention to detail and strong decision-making skills
• Ability to work independently and collaboratively within a team
• Flexibility to adapt to changing priorities and deadlines.