Installation Coordinator Lead - ref. x0473423

Installation Coordinator Lead

Who is Refloor?

Join us and be part of our exciting journey!

• PTO including paid holidays.
• 401(K)
• Medical, Dental, Vision Insurance
• Life Insurance
• Advancement Opportunities
• Job Type: Full Time
• Pay: $22 - $25 Per Hour
• Schedule: Normal business hours 8:00am – 4:30pm Mon – Sat (5-day workweek)

Mission/Purpose:

Beyond managing logistics, this role hones leadership skills, potentially leading to an Installation Coordinator Manager position. You'll oversee both people and administrative aspects, ensuring efficiency and quality.

Job Description:

Ideal candidates have prior supervisory experience, strong organizational abilities, and administrative proficiency. This role offers hands-on development opportunities.

Job Responsibilities:

People Development:

• Provide daily direction and guidance to installation coordinators.
• Conduct daily coaching sessions to enhance work quality and phone etiquette.
• Facilitate training sessions to equip team members with necessary skills.
• Mentor and support team members in their professional growth.
• Escalated problem solving

Administrative Duties:

• Manage the installer calendar, ensuring optimal scheduling and resource allocation.
• Maintain detailed customer files, processing cancellations and updates promptly.
• Process payroll for installation teams, adhering to company policies.
• Contribute to positive interdepartmental relationships, streamlining processes.

Key Competencies:

• Leadership Skills: Ability to provide daily direction, guidance, and mentorship to installation coordinators, inspiring and developing team members towards achieving organizational objectives.
• Organizational Skills: Excellent time management abilities to effectively manage the installer calendar, ensuring optimal scheduling and resource allocation to meet project timelines. Attention to detail is crucial for maintaining accurate customer files and ensuring data integrity.
• Communication Skills: Effective communication skills are essential for conducting coaching sessions, facilitating training, and liaising with internal teams and external field partners. Clear and concise communication fosters understanding and collaboration across departments.
• Adaptability: Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously. Adaptability is key in responding to changing priorities and ensuring smooth operations amidst dynamic project requirements. This role requires strong problem-solving skills.
• Attention to Quality: Commitment to delivering high-quality service through meticulous file management and problem solving, documentation, and adherence to company policies and procedures. Attention to detail ensures accuracy in accounts receivable processing, payroll management, and other administrative tasks.

Qualifications:

• Education: High school diploma or equivalent required; associate or bachelor's degree in business administration, management, or related field preferred.
• Experience: Minimum of 3 years of experience in a supervisory role, preferably in a coordination or administrative capacity within a related industry.
• Technical Proficiency: Intermediate proficiency in Salesforce, Microsoft Office suite (Word, Excel, Outlook), Zoom, and Podium. Experience with vendor management systems is a plus.

Working Conditions/Physical Abilities

Work is conducted in an office setting. This is not a remote or work-from-home position. Typical amount of sitting or standing, average mobility within an office environment. Moderate/extensive computer work. Proficiency with Microsoft Office Suite is required.