Esthetician

Location:

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview:

The Esthetician with 730 Crown Spa LLC at Aman New York will meet and exceed guest expectations by providing efficient and courteous spa and wellness services in accordance with company standards. The Esthetician is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant fashion.

The position has an hourly compensation rate of $16.00 + commission.

Responsibilities:

• Keep work area clean and neat at all times.
• Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.
• To ensure that a high standard of service is maintained throughout the Spa.
• Report dysfunctional equipment to Spa Management Team.
• To maintain inventory of supplies for the operations of the treatment rooms
• Maintain cleanliness and attention to detail in treatment room throughout shift.
• To attend daily line-ups, weekly and monthly spa meetings.
• Will be expected to assist and perform various demonstrations and events.
• To maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.
• Must attend all training courses as deemed necessary and must adhere to training as set by the Lead Therapist and Spa Management Team.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
• Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs.
• Perform all treatments to the highest standards.
• Assist in all areas of the spa as and when necessary, i.e., relaxation area and reception.
• To be adaptable, flexible, and accountable for all actions.
• Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your workday.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Lead Therapist and Spa Management Team.
• Maintain current professional licenses.
• To assist in the smooth flow of the guest’s journey throughout the day.
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
• Must be a team player and assist all spa and hotel colleagues where necessary.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Lead Therapist and Spa Management Team.
• To perform all opening and closing duties.
• To have a thorough understanding of all treatments offered in the spa and all retail products.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa and Fitness Management.
• Will greet each guest with a smile and acknowledge the guest even in passing.
• Will proactively offer assistance to all spa guests when necessary.
• Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily.
• Ensure high standards of personal presentation and grooming.
• Maintain positive interactions with guests and maintain a positive relationship with colleagues.
• Carry out any other duties and responsibilities as assigned by spa and fitness management team.

Qualifications:

• 2 year experience in a luxury hotel environment or similar
• Must possess a New York State license as an Esthetician
• Reading, writing and oral proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have mathematical skills, technical aptitude and spa operation knowledge.
• Knowledge of specific spa industry applications is desirable, such as Book4Time.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry
• Must be able to relate to all levels of management and colleagues.
• Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa.
• Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body.
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment.
• Must be open to learning about treatments and concepts that derive from other cultures.
• To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues.
• To be adaptable and accountable for all actions.
• Must understand the current legislation in regards to State and local laws for therapists.
• Consistently strive for a higher level of achievement both personally and professionally
• Must be comfortable performing treatments for at least 8 hours.
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision
• Very high attention to detail
• Sensitive to cultural nuances
• Able to handle a multitude of tasks in an intense, fast paced environment
• Excellent people skills and the ability to work under pressure and with various stakeholders
• Ability to maintain a clean and professional appearance as per company policies
• Ability to carry, push, and pull heavy loads up to 35 lbs; standing, bending and lifting will be required.
• Ability to stand for extended periods of time
• Multi-lingual is a plus