Service Manager
Overview:
Relocation Assistance Available to Qualified Candidates
As the primary point of contact for the dealership's fixed operation department, the Automotive Service Manager’s responsibility is to listen, thoroughly understand customer & employee problems and to properly manage expectations. Through proactive leadership while creating an enjoyable work environment, the Automotive Service Manager heads a team of high-performance service professionals to consistently deliver world-class service to all customers.
This position requires high energy and attention to detail to create an environment that builds our team for the future and embraces our company culture!
We offer:
- Closed on Sundays
- Employer- paid holidays and paid time off
- Medical, Dental, and Vision Insurance
- 401(k) plan
- Career advancement opportunities and promotions from within
- Paid Training
- Long-term and short-term disability
- Employee Assistance Program
- Company-paid life insurance for full-time employees (additional coverage available)
- Charity and Community Outreach Opportunities
- Skillset enhancement opportunities
- Employee Recognition Programs
- Family-owned and family-operated
Join our Winning Team at Shottenkirk Automotive Group! Are you a skilled fixed-operations professional looking for a rewarding career opportunity? Look no further!
At Shottenkirk Automotive Group,we take pride in providing top-notch care for every customer that comes through our doors. Our team of dedicated professionals ensures that each customer receives the highest quality service. Join us in our state-of-the-art facilities, where you'll have access to cutting-edge technology and tools to enhance your leadership skills and expertise.
As part of the Shottenkirk Automotive Group, recently recognized as Automotive News' #1 Fastest Growing Dealership Group nationwide, we are committed to investing in our team members' success. With a focus on sales training and promoting from within, we offer unparalleled opportunities for career advancement and professional growth.
Why choose Shottenkirk? As a family-owned business with over 60 years of history, we understand the importance of fostering a supportive and inclusive workplace culture. Join a team where people come first, and where your contributions are valued and recognized.
Don't miss out on this incredible opportunity to take your career to the next level! Apply online today and become part of the Shottenkirk family.
About Shottenkirk Automotive Group:
With 27 Automotive Dealerships across 6 states and over 2,300 employees, Shottenkirk Automotive Group is a leading name in the industry. As a family-owned business, we prioritize building lasting relationships with our employees, customers, and communities.Join us and be part of something truly special.
Responsibilities:
Service Manager:
- Ensure the customer service experience meets dealership expectations
- Monitor CSI and ensure that each advisor is understanding what and how many surveys are needed.
- Work cooperatively with the sales department
- Oversee used vehicle technicians and meet time to front line guidelines.
- Train all service staff to promote customer satisfaction, and training requirements
- Set department objectives that align with dealership objectives.
- Manage a team of talented service technicians and service advisors.
- Hire, train and evaluate service staff.
- Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.
- Be accountable for the department budget.
- Nurture an enthusiastic work environment promoting teamwork and a positive work environment.
- Ensure the service staff is kept up to date on technical issues and up to date on all products.
- Oversee warranty claims and confirm warranty guidelines are being met
- Coordinate repairs and maintenance of all service equipment.
- Maintain daily, monthly reports as required by dealership management.
- Monitor and manage work in progress
- Other duties as assigned
Qualifications:
Service Manager:
- CDJR/ MOPAR experience is highly preferred; domestic shop experience will be considered
- Success with running a large fast paced shop
- A good work ethic is a must!
- Valid driver's license
- Factory training, ASE certifications or prior dealership experience is a highly desired!
- Must be able to keep up with a fast-paced environment
- Must be authorized to work in the U.S. without sponsorship and be a current resident
- Must pass pre-employment testing to include background checks, MVR, and drug scree
All applicants must pass pre-employment testing including background checks, MVR, and drug screen.