Program Supervisor

You will guide staff with a strengths-based approach that fosters growth and resilience, ensuring the delivery of high-quality, person-centered support. This position involves overseeing the day-to-day operations of the program, training staff, ensuring compliance with regulations, and fostering a supportive environment for participants.

Key Responsibilities

• Lead, train, and develop a team of residential stabilization specialists, ensuring adherence to agency, state, and federal policies.
• Facilitate individual and group supervision sessions, providing feedback and support to enhance staff autonomy and performance.
• Oversee the corrective action and performance evaluation processes, ensuring staff accountability and growth.
• Conduct regular staff meetings and document discussions to maintain clear communication throughout the program.
• Collaborate with HR for staffing needs, ensuring proper scheduling, hiring, and onboarding of new team members.

• Oversee program documentation (contact notes, rehabilitation notes, medication logs, daily logs, and Individual Action Plans) for compliance and accuracy.
• Manage and collect room and board fees efficiently.
• Ensure smooth communication between disciplines supporting participants, including medical professionals and external service providers.
• Approve and submit timesheets, program reports, and other required documentation within established deadlines.
• Participate in on-call rotations, providing guidance and support as needed, and promptly notifying senior management of critical incidents.
• Manage program budgets, ensuring adherence to fiscal guidelines and proper handling of participant funds.

• Guide staff in supporting participants through advocacy, daily living skills, and community integration.
• Model high-quality support during interactions with participants, promoting self-advocacy and empowerment.
• Facilitate access to community resources, educational opportunities, and support services.
• Support participants in managing triggers, engaging in activities of daily living, and coordinating medical appointments.
• Ensure regular psycho-educational groups and house meetings, fostering a trauma-informed environment.
• Monitor participants’ health, medication administration, and documentation in collaboration with nursing staff.

• Actively participate in division and supervision meetings to enhance collaboration and program effectiveness.
• Pursue ongoing professional development through additional training to expand job knowledge and skills.
• Maintain a positive and cooperative atmosphere with colleagues, prioritizing participant needs and program goals.
• Use constructive feedback to continually improve professional abilities.

• Maintain a safe environment by addressing safety hazards, reporting accidents, and adhering to agency safety policies.
• Respond promptly to medical and psychiatric emergencies, ensuring participant and staff safety.

Requirements

• Proven ability to work independently, prioritize tasks, and take initiative in a team setting.
• Strong oral, written, computer, and organizational skills.
• Demonstrated flexibility to adapt to participants’ changing needs.
• Excellent interpersonal skills with a compassionate and patient demeanor.
• Prior experience in trauma-informed care, particularly with women, is preferred.
• Knowledge of HUD regulations, operational guidelines, and tenancy laws.
• Experience in building supportive communities in diverse, residential settings.
• Valid driver’s license, automobile insurance, and access to a reliable vehicle during work hours.

• Minimum: Two years of experience working with individuals impacted by homelessness, psychiatric conditions, trauma, or addiction, with progressively responsible roles.
• Education: Either a college degree OR at least four years of relevant experience demonstrating increased responsibility.
• Preferred: Experience in a residential community setting and prior supervisory experience.
• A college degree is preferred but not required.

• Ability to communicate effectively, both verbally and in writing.
• Frequent use of hands for typing, writing, and handling materials.
• Occasional physical activities including climbing stairs, kneeling, and lifting items up to 40 pounds.
• Visual acuity for reading documents, identifying color distinctions, and general visual perception.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability